Terms and Conditions

Article 1 — Content and scope

These general terms and conditions of sale apply ipso jure to the services of Chess & Mates. They apply to the exclusion of all other conditions regarding internet sales and distribution channels. The sale is concluded upon the seller's acceptance of the order. Any order or immediate purchase implies unreserved acceptance of these general terms and conditions of sale.

Article 2 — Pre-contractual information

Prior to purchase or order placement, the seller communicates these conditions to the buyer. Information provided includes:

• ◆essential service characteristics;
• ◆price or calculation method, plus transport and delivery charges;
• ◆performance date or time and contractual conditions;
• ◆service provider identity, contact details and activities;
• ◆complaint handling arrangements;
• ◆contract duration or termination conditions;
• ◆digital content interoperability information.

Additional required disclosures: legal status and form with rapid contact details, registration number in the Crossroads Bank for Enterprises (where applicable), authorisation details for regulated activities, professional title and registration information, and financial guarantee or professional liability insurance details.

Article 3 — Orders

An order is taken to mean any order relating to the services listed in the seller's price list and accepted by the seller, accompanied by payment of any deposit stipulated on the order form. Any order received by the seller is deemed to be firm and definitive. The buyer has the right to withdraw from the contract within 14 days of its conclusion, except as provided for in article VI.73 of the Code of Economic Law.

Article 4 — Performance of the service and termination of the contract

Except in the case of special conditions specific to the sale, the service will be provided within the subscription period from the date of receipt by the seller of an order in good and due form. If the seller fails to fulfil its obligation within 30 days of contract conclusion, the purchaser may cancel by registered letter or durable medium after giving reasonable notice. The contract shall be deemed to be terminated on receipt by the seller of the letter or writing informing him of such termination, unless the seller has performed in the meantime. The purchaser may immediately terminate if the seller refuses service or misses an essential performance deadline. The costs and risks associated with this operation shall be borne exclusively by the service provider. Except in cases of force majeure, the deposit paid at the time of the order is automatically forfeited and cannot be reimbursed.

Article 4 bis — Renewal of the contract

The service covered by this contract is the subject of a contract for a period of 1 month in the case of a monthly subscription or 12 months in the case of an annual subscription, renewable for the same period by tacit agreement.

Article 5 — Exceptions to the withdrawal period

The 14-day withdrawal period does not apply to digital content provided on an intangible medium, nor to a subscription contract for these services, the performance of which has begun with your agreement and for which you have waived your right of withdrawal.

Article 6 — Prices

Prices are firm and final. Except in the case of special conditions specific to the sale, the prices of the services provided are those shown in the price catalogue on the day of the order. Prices are expressed in legal currency and include all taxes.

Article 7 — Payment

Unless otherwise expressly stipulated in the special terms and conditions, the price must be paid in cash when the order is placed. No order will be taken into account unless full payment has been received by this date. Payments are considered final only when amounts are effectively collected by the service provider. Invoices are available upon request.

Article 8 — Intellectual property

All technical documents, products, drawings and photographs provided to buyers remain the exclusive property of Chess & Mates, the sole owner of the intellectual property rights to these documents, and must be returned upon request. Customers must not use these documents in ways infringing intellectual property rights or divulge them to third parties.

Article 9 — Competent jurisdiction

All disputes to which the purchase and sale transactions concluded in application of these general terms and conditions of sale may give rise — concerning their validity, interpretation, performance, termination and consequences — which could not be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of Belgian law. Domicile for jurisdiction purposes: Luchterenhof 3, 9031 Drongen, Belgium.

Article 10 — Language of the contract

These general terms and conditions of sale are written in English. If they are translated into one or more foreign languages, only the English text will be deemed authentic in the event of a dispute.

Article 11 — Mediation and dispute resolution

The purchaser may pursue conventional mediation or alternative dispute resolution methods. The European Commission's Online Dispute Resolution platform is available at https://webgate.ec.europa.eu/odr/

Article 12 — Applicable law

These general terms and conditions are subject to Belgian law. In disputes, the buyer should first contact the seller for an amicable solution.